We provide courtesy appointment reminder telephone calls one week and one day in advance of patient's scheduled appointments. If a voice mail message is left for you in the event that we were not able to speak with you directly, we request that you call us back quickly to confirm that the reserved appointment time is still acceptable.
If you are unable to keep your reserved appointment time, we require 48 hours advance notice so that we have adequate time to try to offer and grant that time to other patients in need.
It is our policy to charge patients for missed (no-show) appointments, or for last-minute cancellations. We fully understand that family or work emergencies do arise, and are most often flexible with regards to the charge policy. If the appointment time is successfully granted to another patient, then we will not charge you.